Last updated: 8 May 2026
We want you to be confident in your purchase. This Refund Policy describes when and how you can request a refund.
1. 7-day refund window
You may request a full refund within seven (7) days of payment if the extension does not work as advertised. After the 7-day window, refunds are not available.
2. Eligible reasons
- The extension fails to install or activate with the credentials we sent.
- A documented bug prevents the extension from extracting data and we are unable to provide a fix within a reasonable time.
- You purchased twice in error.
3. Ineligible reasons
- More than 100 successful chapter scrapes have already been performed on your account (this indicates substantial usage).
- The 7-day window has passed.
- BNI Connect has changed its interface in a way that we are actively fixing — in this case we will release an update rather than refund.
- You changed your mind without trying the product.
4. How to request a refund
Email support@tankarsolutions.com from the same email address used at purchase, with:
- Order ID and Razorpay payment ID (from the credentials email).
- A clear description of the issue and steps you took.
- Screenshots or a short screen recording, if relevant.
5. Processing time
Approved refunds are issued back to the original payment method within seven (7) business days of approval. Bank or card processing times may add another 3–7 days.
6. Effect of refund
Once a refund is issued, your license is automatically revoked and your credentials will no longer work in the extension.
7. Contact
Tankar Solutions Private Limited
Bopal, Ahmedabad, Gujarat 380058, India
Email: support@tankarsolutions.com